The Persona in Learning Experience Design

You walk to the shop with a bad headache, but you’ve decided that you want to be your best self for Mrs Mckenzie who has owned the general goods business that is near to your house. You don’t want to trouble her with your complaints because she’s just recovering from the loss of her favourite pet gerbil named ‘Louie’, has a bad hip, and her grand-kids don’t come to visit her anymore because they all live abroad.

When you enter the store, Mrs McKenzie’s face lights up and she greets you with an enthusiastic hello, before asking you how you are. You say….

  1. I’m fine, Mrs Mckenzie. How are you?
  2. I’ve got a terrible headache and I don’t want to talk right now.
  3. I’ve got a terrible headache, but that’s okay because I think your life is probably more difficult so I don’t want to complain about it.
  4. Say nothing.
  5. Something else.

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